A high level assessment on daily operations, evaluating the customer experience
Why you need a mystery shopper
Keeping your customers and clients happy by understanding their needs to improve your service & business performance, boost sales and increase revenue
The most fabulous advertiser for a brand is the customer with exceptional positive experience
“It takes months to find a customer and only seconds to lose one”
-Unknown
We perform mystery shopping site visits
The mystery shoppers will perform site visits and document the results of the on-site findings on an illustrated checklist describing all points verified during the visit.
How is it done?
Review the Organization's existing brand standards and procedures
